While customers may sometimes shop based on price, high-quality customer service creates loyalty. With some establishments having lower foot traffic, businesses will lower prices to bring people into the store. However, the prices are not the only thing a customer looks at when making a purchase.Read More
June 18, 2019
January 31, 2018
If you're in the banking or credit union industry, you know you're in a business that is rapidly investing in technology and strategic recruitment techniques. In the midst of keeping up with technology and outreach, the best way to boost your brand may be a bit more old-fashioned than the fads.
For true success, you can bank on the crucial core of customer longevity: customer service.
January 17, 2017
Do you compete for business on a national level? If so, we can help.
TOP 4 THINGS YOU NEED TO KNOW ABOUT YOUR COMPETITION
What are their product offerings?
What are their prices?
How do they reward their customers (customer loyalty)?
What are their marketing activities?
January 12, 2016
Most consumers understand they have a choice when determining where to spend their dollars. Regardless of what it is they need, if they are smart, they will do their homework and shop around for whose product offers the best solution for them. Some customers shop based on price while others shop based on services. Whatever their reason, smart consumers will make their purchasing decision based on data they’ve gathered about you AND your competition.Read More