Shoppers' View Blog

For Ad Agencies: When the Cycle is Broken

Generate prospects. Develop your leads. Close the deal. Welcome them back.

It’s a great cycle...when it works.

Read More

When the Shopping is Complete...

Once you implement a mystery shopping program, it’s what you do with the data that matters. If you’re working through our four easy tips for mystery shopping, add these final steps to the guide to bring your process full-circle.

Read More

Get Your Mystery Shopping Off the Ground

What’s stopping you?

You’ve considered mystery shopping. You’ve explored your questions. You know you can’t do it on your own. So it’s time to take the first step.

Here’s a foolproof guide to implementing mystery shopping into your business.

Read More

DIY isn't for everyone...

For some professionals, the most expensive DIY project they’ll take on isn’t a kitchen renovation or a backyard makeover. It’s trying to coordinate mystery shopping without outside help.

Read More

Be the Customer: Common Questions about Mystery Shopping

Now that you know why every business can benefit from hidden video mystery shopping, let’s take a closer look at some frequently asked questions about the strategy.

Read More

Why Your Business Needs Hidden Video


Read More

The Top 5 things Successful Mystery Shoppers Do!

Just about anyone can mystery shop; perform the shop, write a report, get paid. But, there is a difference between someone who just gets the job done and someone who is a successful mystery shopper. The difference isn’t how often you are doing it or how much you are getting paid. The difference is always quality. Successful mystery shoppers care about each individual shop and corresponding report. They understand that they are making a difference in someone’s future customer experience. They understand that they are actually doing a real job. Below are 5 things that successful mystery shoppers do consistently.

Read More

Did you know that 96% of dissatisfied customers never tell you they are dissatisfied?

Did you know your existing customer satisfaction survey campaign may not actually be tracking your customer service and satisfaction? Here are some surprising statistics that show you may not be getting the real story on your customers’ overall experience.

Read More
Next