In the last blog post we discussed our reporting capabilities regarding mystery shopping programs. It is very important that the data being presented is organized and easily analyzed to make an impact on your organization.
What happens next? When we find issues, what is the best way to handle them? What if there are some training gaps with your front line? One option is to push the information down to the regional or area managers and hope that everyone gets retrained, but that might require some extra bandwidth. Another solution that has become very popular in the education space, not surprisingly, is the use of an online University.Read More